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In this issue…
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Armstrong Results
| Developing People, Building Performance |
FebMayOct 2008 |
Dear ,
Distractions! In our culture, we are surrounded by distractions that are vying for our attention - the latest TV show, some new diet, the hottest leadership tip and, of course, the next best practice to turn around your company or improve performance. Distractions are fine if you indulge in them as such; another episode of Grey's Anatomy?
But what more thoughtful and responsible approach to your health and nutrition can be substituted for the latest diet fad? What unique strengths do you bring to the table that are far more valuable than some obsolete image of who you "should" be as a leader?
It is one thing to be momentarily distracted, but to substitute real thinking for a seemingly quick solution is irresponsible and dangerous.
Leading an organization requires that you pay attention, listen for what's called for and stay awake! Don't be seduced by the promise of a quick fix if you are serious about improving the performance of your organization. Stop being distracted by the lure of 'Best Practices' and start discerning and developing the practices that best fit your organization and the challenges you face.
Enjoy!

Lorne Armstrong & Kris Bury
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Best Practices Bake-Off
by Lorne Armstrong
Best Practices is a concept that has considerable undeserved cachet. There is an embarrassment of unexamined assumptions embedded in the myths surrounding best practices.
There is no clear, common understanding of what is meant by "best practices". Does it refer to the practices of the "best" companies; or to practices of some of the best known companies, or the best known publicly traded companies? Or is it the most common practices of a selected set of some of the best known... you get the point.
And who says those practices are the "best"? Or even that they are the specific practices that have led to that company's (presumed) success?
American Home Kitchen - a popular television cooking show - tests kitchen equipment and recipes. The point here is that they test them - they have a panel of people who test them. They don't publish the "best" recipes without having their panel test them at home and then rate them for the results they produce. Often, the "best" kitchen equipment does not come from the best manufacturer (biggest market cap) or the best known brand. And, it's seldom the most expensive.
The best practice for scrambling eggs is determined by people scrambling eggs in different ways and tasting the results. The best chocolate cake practice is determined in a taste-test bake-off.
Nobody bets millions on the best way to scramble eggs and those practices are tested! Organizations bet tens and hundreds of millions on best practices all the time without any testing! With scant evidence of the effectiveness of the practices - without a bake-off that determines that some particular practice is best for them.
And of course, there's the rub. How would you know if some practice - some way of doing things - is best for your organization?
Full article…
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Distracted by Symptoms
People often get distracted into thinking that a "problem" they see in their organization is the whole story. They leap from there to believing they know the solution to that "problem" and that their chosen solution will resolve what is really holding the organization from taking its performance to the next level. Unfortunately, discerning the "cause" of the "problem" is nowhere in this thinking.
Then they bump into other people who are equally convinced that solving another problem has priority for the same reason. Consistently we have found that these problems are simply symptoms of an underlying - undefined - cause. Organizations get caught in the busyness of treating each symptom and are not able to see the underlying disease - aspirin for the fever, antibiotics for the infection, cream for the rash.
When you step back and listen deeply enough to discern the cause of all the symptoms, then you can stop treating each symptom separately and treat the whole disease. This approach is far more powerful because it identifies where the real leverage is for improving organizational performance.
In our Design Analysis, we identify the underlying cause; the source of the current issues; what has the organization's foot nailed to the floor. We then work with you to resolve the fundamental, underlying issue that has given rise to your current list of issues. By addressing this single point of leverage, things move quickly.
Are you treating symptoms or the disease? Are you trying your favourite solution (or someone else's) to undefined issues or are you discerning what gives rise to them all?
If you're interested in Design Analysis as a way to address what will really make a difference, give us a call.
For more information...
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Armstrong Results Forum
Silver Bullets I Have Known...
With pressure to produce NOW, organizations and those who lead them often find themselves looking for something that will solve their problems NOW. Here are a few of the Silver Bullets people have reached for, instead of something fundamental:
Quality Circles, TQM, Re-engineering, Six Sigma, Best Practices, High
Performance Teams, Empowerment, Continuous Improvement, Self-
Directed Teams, Knowledge Management, One-Minute Management, Matrix
Management, MBO, Fishbone diagrams, BPI, The Learning Organization...
Fundamental for some, a fad for many...
If you have any questions or issues you would like us to discuss in upcoming newsletters, please let us know.
You may email us at ideas@ArmstrongResults.com.
For more information…
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Areas of Focus
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About Us
Armstrong Consulting Group works with senior leaders and teams to develop people and build performance in their organization.
Please give us a call if you are interested in...
- Identifying the REAL issue
- Developing the practices that:
- Best fit your organization
- Build on your strengths
- Fulfill what's called for
We hope you have enjoyed this issue of our newsletter!
Sincerely,

Lorne Armstrong & Kris Bury
email: kris@armstrongresults.com
phone: 403-609-4622
web: www.armstrongresults.com
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